Terminos y Condiciones
1. PRIVACY POLICIES
At www.byouactivewear.com, we only request information from our customers to improve the experience and to be able to communicate news about our products and services. The information that clients provide us is the information they fill out when they register on this website (type and identification number, name, address, telephone number, Email).
Information about payment methods is kept private between the client and our electronic payment system provider.
It is important to us that our customers feel confident that their information is protected. We take reasonable precautions, following industry best practices, to prevent any alteration, destruction, misuse, access, disclosure or loss of our clients’ information.
2. SHIPPING POLICIES
- Shipping is the responsibility of the customer
- We handle national and international shipments, rates and delivery times vary depending on the order and destination.Â
- The value will be reflected before finalizing the purchase.
- We accept payments on delivery only for shipments in the city of Barranquilla, not for the rest of the country.
- We handle different carriers for national shipments and for international shipments FedEx and in some exceptions DHL.
- Once we generate the shipping guide for your order, we send you the tracking number by email so you can track it on the carrier’s page.
- You will be able to modify your order only if it is not yet in dispatch status.
- For size changes, the customer assumes additional shipping costs. If the exchange is due to warranty, don’t worry, Be You will cover the additional shipping costs.
If you wish to pick up your order in our physical store, you can do so. Come to our store located in Barranquilla at Calle 84 No. 58-47 local 8 Centro Comercial Plaza 59.
3. EXCHANGE AND RETURNS POLICIES
- We do not accept returns, we only handle these 2 types of product exchanges:
1Â Change by size: you have 5 days after receiving the product to make the exchange request, through our customer service line via WhatsApp at +57 3003526130. The customer assumes the additional shipping costs.
2Â Warranty exchange: you have 30 days after receiving the product to make the exchange request, through our customer service line via WhatsApp at +57 3003526130. Be You assumes the additional shipping costs. - For hygiene reasons, we do not accept exchanges of underwear, towels, gloves and stockings, except when there are factory defects.
The garments must be in perfect condition (with tags and tags on).
4. TERMS AND CONDITIONS
DELIVERIES:
- Rates and delivery times vary depending on the order and destination.
- You can modify your order only if it has not yet been shipped, through our customer service line via WhatsApp at +57 3003526130 from Monday to Saturday from 9:00 a.m. to 5:00 p.m. – 6:00 pm.
- You will receive the product only at the address you listed at the time of purchase.
- If you are in Barranquilla, when you place your order you can schedule that you will pick up your order at our store located at Calle 84 No. 58-47 local 8 Centro Comercial Plaza 59.
- It is important to keep in mind that, at the national level, deliveries are not made on holidays.
ORDERS:
- You can track your order through our website (place the link to the website where orders are tracked) or by consulting the guide on the COORDINADORA carrier website.
- For any concerns regarding your order, you can contact our customer service line via WhatsApp at +57 3003526130 from Monday to Saturday from 9:00 a.m. to 5:00 p.m. – 6:00 pm.
- Once you make your purchase and we confirm the dispatch of your order, we will send you the shipping track number so you can track it.
REFUNDS, CANCELLATIONS AND RETURNS:
- You can only make changes based on size and guarantees.
- Returns take 15 days to become effective.
- It is very important that, for size exchanges, you send the product in the same condition in which it arrived and for warranty exchanges, send it properly packaged.
We do not refund money.
5. FREQUENTLY ASKED QUESTIONS
- How to buy at Be You?
Buying at Be You is very easy, you have two options:Visit our website www.byouactivewear.com you can buy all the garments available.- Visit our in-person store, located in the city of Barranquilla at Calle 84 No. 58-47 local 8 Centro Comercial Plaza 59.
- Do you do wholesale sales?
If we make wholesale sales, for more information contact +57 3003526130.
- Can I use several payment methods at the same time?
For in-person purchases yes, for purchases on the website only one means of payment and discount vouchers or gift voucher.
- What do I do if my coupon or gift voucher doesn’t work?
Please contact our customer service line via WhatsApp at +57 3003526130.
- What happens to my coupon or gift voucher if I cancel my order?
The coupon is lost and in the case of the gift voucher it is reactivated.
- When I was in the payment process, the page blocked and I don’t know if it was deducted from my card. What do I do?
Please contact our customer service line via WhatsApp at +57 3003526130.
Do the prices include VAT?
The value of all the products you see in our store already includes the value of VAT.
- Do the prices include shipping costs?
No, the prices of our products do not include shipping costs.
- How do I access my account?
For the BE YOU user or customer, the page has the my account area where you can access, register and view your order history. You can create your username and password quickly and easily on the same page.
- How do I receive special offers?
Too easy! Subscribe on our page, and follow us on Instagram:
https://www.instagram.com/beyouactive?igsh=NnM0MzMwYjFmcmxu
https://www.instagram.com/beyouactivecommunity?igsh=eTZ6czNyZm45aGRm
- How do I unsubscribe from receiving emails?
You will have to send an email to the address info@byouactivewear.com requesting the cancellation of the subscription to our newsletter of promotions, information, launches and news of the brand.
- Is it safe to buy in the online store?
Any purchase made through the page www.byouactivewear.com is reliable since we internally manage a security system in our to take care of the personal, banking data, addresses of our users, as well as recognized platforms to make payments for your purchases.
GARMENTS AND SIZES:
- Do discounted products have change?
Discounted products have no exchanges.
- What warranty do the garments have?
Our products are 100% guaranteed, with a one-month warranty against manufacturing defects.
CUSTOMER SERVICE
- What opening hours do they have?
Our business hours are from 9:00 a.m. to 6:00 p.m. – 6:00 p.m through our WhatsApp line +57 3003526130 and by E-mail ****
- How do I enter a PQR’S?
You can enter your PQR by sending an email to the address info@byouactivewear.com and there tell us your request, complaint or resource so we can resolve it as soon as possible. We are here to help you!
CONTACT US
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